1. Home
  2. Requesting Assistance

Requesting Assistance

Phone

Best for general inquiries.

  • Call us at 848-932-2300
  • Answered Monday - Friday 8:30 a.m. - 5:00 p.m.  
  • Messages can be left

Email

Best for general inquiries.

Please include student name (first and last), RUID, and a phone number.

For questions about food or housing insecurity, contact Off-Campus Living and Community Partnerships at basicneeds@echo.rutgers.edu. 

Virtual Drop-In Hours 

Best for brief discussions, general problem-solving, resource identification and referrals, and special requests related to absences that cannot be addressed via Absence and Verification Request Form.

  • Monday - Thursday 1:30p.m. - 4:30p.m. during the Fall and Spring semesters only.  Update May 16, 2024: Virtual Drop-In Hours will resume after the summer on Tuesday, September 3, 2024.  Scheduled appointments are available throughout the summer.
  • 10-15 minute appointments 

Scheduled Appointments

Best for more complex circumstances or multi-layered concerns that requires in-depth discussion, review of documentation, referrals, etc.  

  • Monday - Friday 9:00a.m. - 4:00p.m. 
  • May be conducted via phone, Zoom, or in person

To schedule an appointment with a member of our staff, please complete an Appointment Request Form.

Absence and Verification Notices

If you are absent for a day or two, you should use the Self-Reporting Absence site to record your absence. If an instructor or advisor requests verification, and documentation is available, requests can be made online for an Absence and Verification Notice. Attending Drop-In Hours or scheduling an appointment is recommended for extended absences, if documentation is not available, or for complex circumstance.

TEXT ON YOUR BUTTON 

In Crisis?

Call RUPD 732-932-7211 or 911.

If you find yourself in a crisis during regular business hours (Monday-Friday, 8:30 am until 5:00 pm), call CAPS at 848.932.7884 and ask to speak to the on-call counselor. After hours, or on university holidays, follow the prompt to “speak to a counselor immediately” to access a crisis counselor.

If you have an immediate emergency that cannot wait and/or CAPS is closed, go to the nearest emergency room or call 911.

Additional resources:

  • Acute Psychiatric Services (APS): 855.515.5700 (New Brunswick/Piscataway area only; available 24/7)
  • NJ Hopeline: 855.654.6735 (New Jersey only; available 24/7)
  • Suicide and Crisis Lifeline: call 988 or 1.800.273.TALK (8255); this service can be reached anywhere in USA, 24/7
  • Trans LifeLine (Transgender Suicide Hotline): 877.565.8860 (available 24/7)>
  • National Crisis Text Line: Text “KNIGHTS” to 741741 (available 24/7)
  • Trevor Project (for LGBTQIA students): 1-866-488-7386 (available 24/7)