Requesting Assistance

Phone

Best for general inquiries.

  • Call us at 848-932-2300
  • Answered Monday - Friday 8:30 a.m. - 5:00 p.m.  
  • Messages can be left

Email

Best for general inquiries.

Please include student name (first and last), RUID, and a phone number.

Virtual Drop-In Hours 

Best for brief discussions, general problem-solving, resource identification and referrals, and special requests related to absences that cannot be addressed via Absence and Verification Request Form.

  • Monday - Thursday 1:30p.m. - 4:30p.m. during the Fall and Spring semesters only.  Update May 16, 2024: Virtual Drop-In Hours will resume after the summer on Tuesday, September 3, 2024.  Scheduled appointments are available throughout the summer.
  • 10-15 minute appointments 
Virtual Drop-In Guidelines

You can access the Virtual Drop-In Form Monday - Thursday during the Fall and Spring semesters. Update May 16, 2024: Virtual Drop-In Hours will resume after the summer on Tuesday, September 3, 2024.  Scheduled appointments are available throughout the summer.

The Virtual Drop-In Form should be completed in its entirety, which includes:

  • Brief summary regarding the reason of your visit and courses(s) impacted (include course name, course number, and instructor)
  • Instructor(s) names and emails for each course
  • Documentation can be uploaded with the form. Format should be JPEG, PDF or PNG Note: HEIC files cannot be opened.
    • Examples of documentation:
      • doctor’s note
      • hospital admission and discharge paperwork
      • test results
      • obituary or religious service program
      • police report
  • Upon completion of the form, a link will be provided to access Virtual Drop-In Hours Monday - Thursday 1:30p.m.-4:30p.m. during the Fall and Spring semesters. 
    • Note: Dean of Students follow-up to information submitted online can only be done after the Virtual Drop-In session. Completion of the form alone does not constitute a meeting. 
  • Prior to entering the meeting, make sure your device is charged and that you are in a relatively quiet space that has stable Wi-Fi. It is also recommended you have something ready to write down notes or contact information.
  • You will be seen in the order you appear in the Waiting Room
  • If you are worried you will not be able to wait long consider scheduling an appointment using the Appointment Request Form.  
  • Be prepared to discuss with the staff member your situation in the greatest detail so all resources and strategies can be identified.
  • Note: Staff working within the Office of Dean of Students-Student Support are required to report incidents of sexual violence to the Title IX Coordinator. Before disclosing this information, you may discuss what this entails, options, and the resources for confidential reporting. 
  • Note: If the nature of the circumstances for the Drop-In visit requires more than 15 minutes, consider scheduling an appointment using the Appointment Request Form.

Integrity Statement: All submitted and reported information, including accompanying documentation, must be honest and accurate. False or misleading information may be a violation of the Code of Student Conduct.

You can access the Virtual Drop-In Form here 

Scheduled Appointments

Best for more complex circumstances or multi-layered concerns that requires in-depth discussion, review of documentation, referrals, etc.  

  • Monday - Friday 9:00a.m. - 4:00p.m. 
  • May be conducted via phone, Zoom, or in person

To schedule an appointment with a member of our staff, please complete an Appointment Request Form.

Absence and Verification Notices

If you are absent for a day or two, you should use the Self-Reporting Absence site to record your absence. If an instructor or advisor requests verification, and documentation is available, requests can be made online for an Absence and Verification Notice. Attending Drop-In Hours or scheduling an appointment is recommended for extended absences, if documentation is not available, or for complex circumstance.  

In Crisis?

Call RUPD 732-932-7211 or 911.

If you find yourself in a crisis during regular business hours (Monday-Friday, 8:30 am until 5:00 pm), call CAPS at 848.932.7884 and ask to speak to the on-call counselor. After hours, or on university holidays, follow the prompt to “speak to a counselor immediately” to access a crisis counselor.

If you have an immediate emergency that cannot wait and/or CAPS is closed, go to the nearest emergency room or call 911.

Additional resources:

  • Acute Psychiatric Services (APS): 855.515.5700 (New Brunswick/Piscataway area only; available 24/7)
  • NJ Hopeline: 855.654.6735 (New Jersey only; available 24/7)
  • Suicide and Crisis Lifeline: call 988 or 1.800.273.TALK (8255); this service can be reached anywhere in USA, 24/7
  • Trans LifeLine (Transgender Suicide Hotline): 877.565.8860 (available 24/7)
  • National Crisis Text Line: Text “KNIGHTS” to 741741 (available 24/7)
  • Trevor Project (for LGBTQIA students): 1-866-488-7386 (available 24/7)